British Fast Track - Premier London Transfer Services

Passenger Terms and Conditions

Company Information

1st Link Ltd (trading as British Fast Track) is a company registered in England (company registration number: 10830122) and licensed by Transport for London. The taxi and private hire operator number is 00010233. The registered office and contact address is Think Tank 2, Regus, Vision 25, Innova Business Park, Electric Avenue, London, EN3 7GD.

Why You Should Read These Terms and Conditions

Please read these Terms and Conditions carefully before accessing or utilizing the Booking Services, Transportation Services, or Platform Services. These Terms and Conditions set forth the terms under which British Fast Track (BFT) provides such services, the conditions under which British Fast Track (BFT) may amend or terminate the agreement, the procedures to be followed in the event of a dispute or issue, and other material provisions. Additionally, these Terms and Conditions contain specific limitations of liability and exclusions in favour of British Fast Track.

How to Contact British Fast Track (BFT)

You may contact British Fast Track by emailing the Customer Service team at info@britishfasttrack.com. This email address may be used for all general inquiries, including payment inquiries, feedback, or complaints.

Alternatively, you can reach us by phone at +44 (204) 603 6444 or WhatsApp +44(788) 484 2535 / +44(792) 077 9988

How British Fast Track (BFT) May Contact You

If British Fast Track needs to contact you, it will do so using the email address, telephone number, and WhatsApp contact information that you provided during the registration process to use the platform's services.

Definitions

The Company: 1st Link Ltd (trading as British Fast Track) acts as either a carrier or an intermediary for transportation services and other related offerings, in accordance with the business terms outlined.

The Customer: A person or company that utilizes the services of the Company based on an order or contract, subject to the business terms and conditions.

Terms and Conditions: The terms under which the Company provides its transportation services, constituting the mandatory conditions for using the Company's services.

Driver: A driver licensed to undertake private hire bookings in compliance with the Private Hire Vehicles (London) Act 1998.

Booking: A reservation made between you and any Driver through the British Fast Track (BFT) Platform.

Legal Framework

In accordance with Law and Regulation1998(14), as a licensed PHV operator, 1st Link Ltd contracts directly with the passengers to provide the journey as per the booking.

BOOKING AND TRANSPORTATION SERVICES

Booking Services

British Fast Track (BFT) provides the following services to you free of charge, although British Fast Track (BFT) expressly reserves the right to impose charges for such services in the future:

- Recording any Booking

- Assisting with any inquiries regarding lost property in relation to any Bookings

- Receiving any feedback, suggestions, or complaints you may have with respect to a specific Booking

- We provide 24/7 customer service, available 365 days a year

Transportation Services

British Fast Track (BFT) provides Transportation Services to passengers. These Transportation Services are rendered to passengers pursuant to a contract between 1st Link Limited (as the holder of the relevant Operator Licence) and you. Further details regarding the contract for the provision of Transportation Services are set out below.

Formation and Nature of the Contract

Booking Request:

A request for a Booking constitutes an offer by you to utilize our Transportation Services in accordance with these Terms and Conditions.

The Booking request must include key details, such as pick-up and drop-off locations and the required pick-up time.

Acceptance of Booking:

British Fast Track (BFT) will accept your offer only upon issuing a written confirmation via text message, email, or push notification through our mobile application.

Upon issuance of such confirmation, a contract ("Contract") for Transportation Services is formed between you and British Fast Track (BFT).

If we are unable to accept your Booking request, we will notify you accordingly, and no charges shall be applied for the Transportation Services. In such cases, no Contract shall exist.

Right to Decline or Terminate a Booking:

British Fast Track (BFT) is under no obligation to accept a Booking and reserves the right to decline any request at its sole discretion.

The Contract may be terminated by British Fast Track (BFT) at any time without compensation to you.

Estimated Driver Arrival Time:

The written confirmation will include an estimated time for the driver's arrival at the designated pick-up point.

This is only an estimate, and time shall not be regarded as of the essence.

Modifications to the Contract:

You may request changes to your Booking via our mobile application, website, or telephone.

Any modifications shall take effect only upon our issuance of a new written confirmation reflecting the updated details of your Booking.

Contract Termination:

The Contract shall terminate upon the completion of your journey or as otherwise provided for in these Terms and Conditions.

Cancellation of Contract

You may cancel a Contract via the mobile application or by phone.

The applicable terms and conditions for cancellation are detailed below.

A cancellation fee may apply, depending on the time at which you choose to cancel.

Modifications to Transportation Services

We reserve the right to make changes to our Transportation Services at any time.

Such changes may be made to comply with amendments in relevant laws and regulatory requirements.

Contract Price and Payment

The expected price for the Contract, including VAT (if applicable), will be provided to you via our mobile application and/or website before you place your Booking request.

This price may include and/or allow for relevant surcharges (including airport pickup and drop-off charges, tolls, parking, waiting, or other airport charges).

It may also account for tolls, road charging schemes (including congestion charges), and charges for low emission or similar zones.

Depending on the circumstances, you may be charged a different amount from the expected price in specific situations, including but not limited to, changes to the pick-up/drop-off point, route taken, additional waiting time, or stops.

In such cases, the applicable rates will be set out in our mobile application and/or websites. These rates may be modified or updated from time to time.

Accepted payment methods include payment via our App, by card, or payment in cash to the driver.

When you make a Booking request, British Fast Track (BFT) may need to verify your payment method by issuing a temporary authorisation hold from your bank.

If you believe a payment is incorrect, please contact us promptly to notify us of the issue.

Liability

Once your booking request is confirmed, 1st Link Ltd is responsible for delivering the service as specified. This includes ensuring timely pickup on the scheduled date and time. Since all payments are made in advance, passengers are not required to pay the driver in cash. The company assumes full responsibility for all financial transactions related to the booking.

Prices & Charges

All amounts are listed in GBP and include VAT (where applicable).

We operate 24/7, and you can reach us at 020 4603 6444 (international callers, use +44 (204) 603 6444).

Quotes are valid for 30 days and cover airport meet-and-greet services, 30 minutes of waiting time, and parking fees.

Prices are charged per vehicle, not per person.

All fares are calculated solely based on the mileage and distance as determined by Google.

While prices are typically determined by the Google mileage and distance calculator, there may be instances where fares are adjusted if the calculation is inaccurate due to the Google API.

Bookings

For bookings made less than 6 hours before pickup, please call us at 020 4603 6444 or from overseas: +44 (204) 603 6444).

Bookings for train stations or seaports must be paid in advance via our secure credit/debit card payment system.

For airport pickups scheduled between 10:00 PM and 5:00 AM, payment is required in advance through our secure credit/debit card system

Booking confirmation

Bookings will be confirmed via email. It is the passenger's responsibility to provide a valid email address.

Cancellation of the Contract

Your right to cancel a Contract is dependent on when you choose to terminate it.

If British Fast Track (BFT) is not at fault, you may still end the Contract, but a cancellation fee may apply in accordance with our cancellation policy below.

To cancel the Contract, please use the cancellation function in the App or alternatively contact us by telephone.

If any refund is due to you, we will process and pay it as soon as possible.

Booking Cancellations

Bookings can be cancelled up to 12 hours in advance. A fee of £6.00 will be deducted from any prepaid transfers to cover banking fees.

If a cancellation is made within 12 hours of the booking, no refund will be given for pre-paid transfers.

No Show Policy

A no-show occurs if a passenger books a vehicle and fails to meet the driver at the designated pick-up time at a home, hotel, or other private location.

This also applies to incorrect date or time bookings.

For airport pickups and cruise ports, a no-show is considered if the passenger fails to meet the driver in the arrival hall within 1 hour of flight landing or at the agreed pickup time. If the passenger does not contact us to provide an update, it will be classified as a no-show.

For pickup from home, office, hotel, and other venues, no show is considered if the passenger fails to meet the driver within 20 minutes.

For bookings made online or over the phone with cash payment to the driver (secured with a valid credit or debit card), the full fare will be charged in the event of a no-show.

No refunds will be issued for pre-paid bookings in the event of a no-show.

Refunds will be issued on the following conditions:

All pre-paid bookings are booked with a credit card or debit card; cancellations must be notified 12 hours prior to the actual pickup time.

In the event of a missed flight, it is the passenger's or booker's responsibility to inform us immediately by calling us.

If the journey was prepaid, the fare will be refunded after deducting 6 GBP for bank charges.

All refunds are subject to a minimum fee of 6 GBP (bank charges).

If we are refunding to an international bank account, we will deduct the bank charges from the actual refund amount, and the remaining balance will be refunded.

Refunds will not be issued under the below circumstances.

If cancellations are notified less than 12 hours from pickup time.

If the passenger books the transfer for a wrong date, wrong flight number, and other misleading information.

If the passenger leaves the pickup point without informing us for any reason whatsoever.

Refunds will not be provided in the event of a no-show cancellation.

If the passenger has booked a smaller vehicle than the required capacity or provided an incorrect number of passengers and luggage.

Customer Refund Policy

In the event of circumstances that result in a request for a customer refund, British Fast Track (BFT) will promptly address these matters by coordinating with the relevant driver to determine the customer's entitlement. Following this assessment, BFT will update the customer via email or phone.

For any refund-related inquiries, British Fast Track (BFT) can be contacted at info@britishfasttrack.com.

Lost Property Policy

As part of the Booking Services, British Fast Track (BFT) will make reasonable efforts to assist users of the British Fast Track (BFT) Platform with any lost property inquiries related to a particular Booking. This service is considered part of the Booking Services, and accordingly, British Fast Track (BFT)'s liability concerning this service is subject to the limitation of liability outlined in the Terms and Conditions.

If, in connection with a specific Booking, a Driver notifies British Fast Track (BFT) that a customer has left lost property in the vehicle, British Fast Track (BFT) will make reasonable efforts to arrange for the Driver to, at the Driver's sole discretion, either:

- Deliver the relevant item(s) of lost property to the British Fast Track (BFT) main office; or

- Deliver the relevant item(s) of lost property directly to the customer.

If any item(s) of lost property are returned to the British Fast Track (BFT) main office, British Fast Track (BFT) will retain such item(s) for a period of three (3) months. If you wish to collect any item(s) of lost property, you must (within that period and during normal business hours) present sufficient evidence of identity as reasonably deemed appropriate by British Fast Track (BFT) for the purpose of confirming your ownership of the item(s).

British Fast Track (BFT) May End the Contract

British Fast Track (BFT) reserves the right to terminate the Contract under certain circumstances, as detailed in these Terms.

In the event that British Fast Track (BFT) terminates the Contract, any advance payments made by you will be refunded. However, British Fast Track (BFT) may impose a charge to recover costs incurred if you have breached the terms of the Contract.

Destination change

As a passenger, it is your responsibility to make sure of the destination before making a booking.

If there is a necessity to change the destination, the initial cost you paid for the journey will not be changed. Additional miles will cost extra charges.

If the journey undertaken is shorter than the originally booked distance, the cost of the service shall remain unchanged.

Liabilities

The company is not responsible for delays due to severe traffic, road closures, bad weather, or other unforeseen circumstances.

Child seats are offered as a courtesy. While we do our best to provide them, we cannot guarantee availability or suitability for your child. Their use is at the discretion of the passenger, and we cannot be held liable for their usage.

Limitation of Liability Clause

British Fast Track (BFT) shall not be held liable for any loss or damage, whether arising from contract, tort (including negligence), breach of statutory duty, or any other cause, even if foreseeable, in relation to the Booking Services or the Transportation Services. This limitation of liability applies regardless of whether such loss or damage arises from any act or omission by British Fast Track (BFT), its employees, independent contractors, agents, or otherwise. In particular, British Fast Track (BFT) shall not be liable for:

- Loss of profits, sales, business, or revenue.

- Business interruption.

- Loss of anticipated savings.

- Loss of business opportunity, goodwill, or reputation.

- Any indirect or consequential loss or damage.

- Transportation Services related to a Booking that has been cancelled or not accepted by British Fast Track (BFT);

- Losses arising from any transaction or arrangement between you and a third party

- Losses arising from any failure, including delays, in performance due to causes beyond our reasonable control.

Nothing in these Terms and Conditions excludes the liability of British Fast Track (BFT) for:

- Death or personal injury caused by British Fast Track (BFT)'s negligence;

- Fraud or fraudulent misrepresentation;

- Any liability where it would be unlawful to limit or exclude such liability.

British Fast Track (BFT) Mobile Application and Website

Application of These Terms and Conditions

This section applies solely to the Platform Services and does not extend to the Booking Services or the Transportation Services.

The Services

Scope of These Terms

These Terms and Conditions govern your access to and use of any applications (including the British Fast Track (BFT) mobile application), websites (including www.Britishfasttrack.com), goods, services, or digital content provided or made available by British Fast Track (BFT) through any medium. This excludes the Transportation Services and the Booking Services, which are collectively referred to as the "Platform Services." For the avoidance of doubt, the Booking Services and the Transportation Services are separate and do not form part of the Platform Services.

Provision of Platform Services

As part of the Platform Services, British Fast Track (BFT) provides users with access to a mobile application and website (collectively referred to as the "British Fast Track (BFT) Platform"), which may be amended from time to time. Through this platform, users may book private hire services with Drivers, who are independent third-party contractors. Access to and use of the British Fast Track (BFT) Platform requires the creation and maintenance of an account with British Fast Track (BFT) (an "Account").

Personal Use Only

The Platform Services are provided strictly for personal and non-commercial use.

Registration for a British Fast Track (BFT) Account

Access to the Platform Services is granted solely to users who have registered and maintain an Account. To register for and maintain an Account, users must:

1. Be at least 18 years old (or the legal age of majority in their jurisdiction, if higher).

2. Register through the British Fast Track (BFT) Platform by providing:

Accurate and up-to-date personal information, including but not limited to:

- Full name

- Date of birth

- Address

- Telephone number

- Email address

- Any additional information that British Fast Track (BFT) may require from time to time.

Payment and Credit Card Registration

When using an Account, users may register a credit card, which can be used for payments related to bookings. If a user chooses to pay for a booking via a registered credit card through the British Fast Track (BFT) Platform, they thereby grant British Fast Track (BFT) irrevocable authorization to collect any fees payable to the Driver. This includes, but is not limited to:

- The fare for the journey

- Cancellation charges

- Waiting charges

- Cleaning fees (if applicable)

All charges shall be processed in accordance with these Terms and Conditions.

Use of the Platform Services

By continuing to access the Platform Services, you agree to the following:

- You will keep all information provided to British Fast Track (BFT) up to date, including, but not limited to, any credit card information added to your Account and your contact email address.

- You will maintain the confidentiality of all username and password information.

- You will not permit any other person to access your Account or request a private hire booking using your Account. You are responsible for any unauthorized use of your Account by third parties, and you hereby indemnify British Fast Track (BFT) against any loss or damage incurred as a result of such unauthorized use.

- You are not permitted to assign or otherwise transfer your Account to any third party.

- You are permitted to maintain only one Account.

- You will comply with all applicable laws and regulations when using the Platform Services and will not cause any nuisance, damage, disruption, or other loss to any party (including, but not limited to, any Driver providing transportation services to you as an independent contractor).

Unauthorized Account Access

British Fast Track (BFT) reserves the right to disable any user identification code or password, whether chosen by you or allocated by British Fast Track (BFT), at any time if, in British Fast Track (BFT)'s reasonable opinion, you have failed to comply with any provision of these Terms and Conditions. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify British Fast Track (BFT) using the email address or phone number provided.

Booking and Payment Terms

- By using the British Fast Track (BFT) Platform Services, you acknowledge and understand that you may incur charges through the British Fast Track (BFT) Platform.

- This specifically applies when you have indicated your intention to pay for a given booking using a credit card registered to your Account.

- By making a booking request through the British Fast Track (BFT) Platform, you confirm your agreement to a fixed charge due for the respective booking.

- You will also select your preferred payment method, either by using a credit card registered to your Account or by making a cash payment.

- By making a booking request and selecting the option to pay for the private hire booking via credit card, you authorize British Fast Track (BFT) to collect any charges due in respect of that booking.

- These charges will be deducted immediately upon (or within a reasonable time period after) the completion of your private hire booking with the Driver, using the credit card information registered in your account.

- Any charges collected will include any applicable taxes under relevant laws (including, but not limited to, value-added tax).

- By making a booking request and selecting the option to pay for the private hire booking by cash, you agree to pay any charges due in respect of that booking in cash directly to the relevant Driver immediately upon completion of the private hire booking.No charges will be deducted from any credit card registered to your account.

- The British Fast Track (BFT) Platform allows you to cancel any booking you have made with a Driver at any time prior to the Driver's arrival at the designated pick-up location, in accordance with these Terms and Conditions. Please note that a cancellation fee may be payable by you.

Finality of Charges and Additional Charges

- Any charges paid by you are final and non-refundable, except with the consent of British Fast Track (BFT), which shall act at its sole discretion.

Additional Charges – Cleaning and Repair Charges

- You acknowledge that you are responsible for any reasonable cleaning or repair charges incurred by a Driver as a result of your use of the Platform Services.

- In the event that a Driver incurs or will incur such charges due to your use of the Platform Services: If you have chosen to pay for the private hire booking by credit card, you authorize British Fast Track (BFT) to collect such charges via the credit card registered to your Account. If you have chosen to pay for the private hire booking by cash, you are required to pay such charges directly to the Driver in cash at the end of your private hire booking, in addition to any other charges due for that booking.

- In each case, such charges are final and non-refundable, except with the consent of British Fast Track (BFT), acting at its sole discretion.

Additional Charges – Waiting Charges

- You acknowledge that if you delay reaching the designated pick-up location for a private hire booking, you may be subject to charges for the time spent by the Driver waiting for your arrival (referred to in these Terms and Conditions as "Waiting Charges").

- Information on the calculation of Waiting Charges is available on the British Fast Track (BFT) website: www.britishfasttrack.com.

- In the event that Waiting Charges are applicable: If you have chosen to pay for the private hire booking by credit card, you authorize British Fast Track (BFT) to collect such charges via the credit card registered to your Account. If you have chosen to pay for the private hire booking by cash, you are required to pay such charges directly to the Driver in cash at the end of your private hire booking, in addition to any other charges due for that booking.

- In each case, such charges are final and non-refundable, except with the consent of British Fast Track (BFT), acting at its sole discretion.

Responsibility for Data and Mobile Charges

- British Fast Track (BFT) is not responsible for any data access charges, SMS charges, or any other fees payable by you in connection with the use of the Platform Services or the British Fast Track (BFT) Platform.

- You acknowledge that you may be charged fees for accessing the British Fast Track (BFT) Platform on your mobile device, and such fees shall be your sole responsibility.

- You are also responsible for obtaining and setting up any hardware or other equipment required to access the British Fast Track (BFT) Platform.

Licence to Use the British Fast Track (BFT) Platform

Subject to your compliance with these Terms and Conditions (including, but not limited to, the remaining terms of this clause), British Fast Track (BFT) hereby grants you a non-exclusive, non-transferable, and revocable licence to use the British Fast Track (BFT) Platform (the "Licence").

You may download, install, and use the British Fast Track (BFT) Platform on your personal device(s) solely for your personal use and for the exclusive purpose of accessing the Platform Services.

User Obligations

Under this Licence, you agree:

a) Not to copy the British Fast Track (BFT) Platform in any manner.

b) Not to rent, lease, sub-license, loan, translate, merge, adapt, vary, or modify the British Fast Track (BFT) Platform.

c) Not to alter or modify the British Fast Track (BFT) Platform, in whole or in part, nor to allow the British Fast Track (BFT) Platform or any part of it to be combined with or incorporated into any other programs.

d) Not to disassemble, decompile, reverse-engineer, modify, adapt, or create derivative works based on any part of the British Fast Track (BFT) Platform, nor attempt to do so.

- You acknowledge that you do not have any right to access the British Fast Track (BFT) Platform in its source code form.

- British Fast Track (BFT) reserves the right to terminate this Licence at any time without requiring your consent.

Intellectual Property

You acknowledge and agree that all intellectual property rights in and to the British Fast Track (BFT) Platform, including any and all components thereof, in any jurisdiction worldwide, are and shall remain the exclusive property of British Fast Track (BFT). The rights granted to you in respect of the British Fast Track (BFT) Platform constitute a limited, non-exclusive, non-transferable licence, and do not confer upon you any ownership interest or proprietary rights therein. Accordingly, you shall have no right, title, or interest in or to the British Fast Track (BFT) Platform or any part thereof, except for the limited right to use it strictly in accordance with the terms and conditions of the Licence.

User Contributions to the Services

Content Standards

These content standards apply to any and all material you contribute using the British Fast Track (BFT) Platform ("Contributions") and to any interactive services associated with the British Fast Track (BFT) Platform. You must adhere to both the spirit and the letter of the following standards. These standards apply to each part of any Contribution as well as to the Contribution in its entirety.

Contributions must:

- Be accurate, where they state facts.

- Be genuinely held, where they state opinions.

- Comply with applicable laws in the UK and in any country from which they are posted.

Contributions must not:

- Contain any material that is defamatory of any person.

- Contain any material that is obscene, offensive, hateful, or inflammatory.

- Promote sexually explicit material.

- Promote violence.

- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

- Infringe any copyright, database right, or trademark of any person, or violate any third party's intellectual property rights.

- Be likely to deceive any person.

- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

- Promote any illegal activity.

- Be threatening, abusive, or invasive of another's privacy, or cause annoyance, inconvenience, or unnecessary anxiety.

- Be likely to harass, upset, embarrass, alarm, or annoy any other person.

- Be used to impersonate any person or to misrepresent your identity or affiliation with any person.

- Misrepresent their origin by giving the false impression that they originate from British Fast Track (BFT), if this is not the case.

- Advocate, promote, or facilitate any unlawful activity, including but not limited to copyright infringement or computer misuse.

British Fast Track (BFT) Discretion:

British Fast Track (BFT), acting at its sole discretion, may determine whether any of the content standards applicable to any Contributions have been breached. If British Fast Track (BFT) determines that such standards have been breached, it may immediately and without notice to you remove or amend such Contributions to remedy the breach. However, British Fast Track (BFT) is not obligated to actively review or monitor any Contributions.

User-Generated Content Not Approved by British Fast Track (BFT):

The British Fast Track (BFT) Platform may include information and materials uploaded by other users, including, but not limited to, bulletin boards and chat rooms. These materials have not been verified or approved by British Fast Track (BFT). British Fast Track (BFT) does not provide any warranty that such information is accurate, up to date, or correct, nor does British Fast Track (BFT) guarantee that the intellectual property in such materials belongs to the user who uploaded them. The views expressed by other users do not represent British Fast Track (BFT)'s views or values. If you wish to complain about materials uploaded by other users, please contact British Fast Track (BFT) using the provided email address.

Uploading Content to the British Fast Track (BFT) Platform:

When using features that allow you to upload content to the British Fast Track (BFT) Platform or interact with other users, you must comply with the content standards mentioned above.

Warranty and Liability:

You warrant to British Fast Track (BFT) that any Contribution you make will comply with the content standards. You will be liable to British Fast Track (BFT) and indemnify British Fast Track (BFT) for any breach of this warranty. This means you are responsible for any loss or damage British Fast Track (BFT) suffers due to your breach.

Non-Confidential and Non-Proprietary Content:

Any content you upload to the British Fast Track (BFT) Platform will be considered non-confidential and non-proprietary. You retain all ownership rights in your content, but you grant British Fast Track (BFT) and other users of the Platform a limited licence to use, store, copy, distribute, and make it available to third parties. The rights you license to British Fast Track (BFT) are described in the terms regarding material you upload.

Rights Granted to British Fast Track (BFT) for Use of Your Contributions

By uploading or posting Contributions to the British Fast Track (BFT) Platform, you grant British Fast Track (BFT) a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to:

- Use, reproduce, distribute, prepare derivative works of, display, and perform your Contributions;

- Use your Contributions in connection with the services provided by the British Fast Track (BFT) Platform and across different media.

In addition, British Fast Track (BFT) may use the Contributions to promote the British Fast Track (BFT) Platform, which is expressly permitted. British Fast Track (BFT) also reserves the right to disclose your identity to any third party who asserts that any content posted or uploaded by you on the British Fast Track (BFT) Platform infringes upon their intellectual property rights or violates their right to privacy.

You are solely responsible for securing and backing up any Contributions you may make.

Viruses and Other Malicious Software

No Security Guarantee:

- British Fast Track (BFT) does not guarantee that the BFT Platform will be secure or free from bugs or viruses.

- Users are responsible for securing their devices (mobile phones, tablets, computers, etc.) when accessing the BFT Platform.

- It is recommended that users install and maintain appropriate virus protection software.

Prohibited Activities:

- Users must not introduce viruses, trojans, worms, logic bombs, or any other malicious or technologically harmful material.

- Unauthorized access to the BFT Platform, its servers, or connected databases is strictly prohibited.

- Attacks, including denial-of-service (DoS) and distributed denial-of-service (DDoS) attacks, are forbidden.

Legal Consequences:

- Breaching these terms constitutes a criminal offence under the Computer Misuse Act 1990.

- BFT will report violations to law enforcement authorities and cooperate fully, including disclosing the offender's identity.

- In case of a breach, the user's right to access and use the BFT Platform will be terminated immediately.

Limitation of Liability

You are required to read this clause carefully.

This clause defines the entire financial liability of British Fast Track (BFT), including any liability arising from the acts or omissions of its employees, agents, and subcontractors, in relation to:

- Any matters arising under or in connection with these Terms and Conditions.

- Your use of the Platform Services and the British Fast Track (BFT) Platform, or any part thereof.

- Any representation, statement, or tortious act or omission (including negligence) occurring under or in connection with these Terms and Conditions.

(The above provisions apply except where such liability pertains to Transportation Services or Booking Services, which are subject to a separate limitation of liability as outlined elsewhere in these terms.)

The Platform Services and the British Fast Track (BFT) Platform are provided on an "as is" basis. To the fullest extent permitted by applicable law, all warranties, representations, conditions, and any other terms implied by statute or common law are expressly excluded from these Terms and Conditions.

Specifically, British Fast Track (BFT) does not provide any warranty, representation, or guarantee that:

- The Platform Services will be free from errors or interruptions.

- Any private hire booking made through the British Fast Track (BFT) Platform will arrive promptly or at the scheduled time.

- A driver engaged through the British Fast Track (BFT) Platform will be qualified or suitable for a particular private hire booking.

British Fast Track (BFT) shall not be liable, whether in tort (including negligence or breach of statutory duty), contract, misrepresentation, restitution, or otherwise, for:

- Any loss of profits, loss of business, depletion of goodwill, or similar losses;

- Any loss or corruption of data or information;

- Any pure economic loss; or

- Any special, indirect, or consequential loss, including associated costs, damages, charges, or expenses, arising in any manner under these Terms and Conditions.

Nothing in these Terms and Conditions excludes the liability of British Fast Track (BFT) for:

- Death or personal injury resulting from British Fast Track (BFT)'s negligence.

- Fraud or fraudulent misrepresentation.

- Any liability where it would be unlawful to limit or exclude such liability.

Amendments to these Terms and Conditions

Each time you use the Platform Services, the Terms and Conditions in effect at the time of your order will apply to the contract between you and British Fast Track (BFT). Please refer to the date of these Terms and Conditions stated at the beginning of this document. British Fast Track (BFT) may revise these Terms and Conditions from time to time. If these Terms and Conditions are revised, British Fast Track (BFT) will notify you of the changes via the British Fast Track (BFT) Platform. By continuing to use the British Fast Track (BFT) Platform after such notification, you will be deemed to have accepted the changes, and the amended Terms and Conditions will apply to the Platform Services henceforth. If you do not accept the changes, you must immediately cease using the Platform Services.

Termination of the Services

British Fast Track (BFT) expressly reserves the right to terminate your access to the Platform Services without notice if:

- You are in breach of any of these Terms and Conditions, or

- British Fast Track (BFT) determines, in its absolute discretion, that it is advisable or necessary to do so.

You may cease using the Platform Services at any time and are not obligated to continue using the Services in any manner.

Promotions

From time to time, British Fast Track (BFT) may offer you access to promotional offers as part of the Platform Services ("Promotions"). Such Promotions are subject to these Terms and Conditions, as well as any additional terms and conditions set out in or attached to the relevant Promotion ("Additional Terms"). In the event of any conflict between these Terms and Conditions and the Additional Terms, the Additional Terms shall take precedence in relation to the relevant Promotion.

You may not use any Promotion more than once. Promotions cannot be exchanged for cash or used by any person other than the individual to whom the Promotion was originally issued by British Fast Track (BFT). You hereby undertake to British Fast Track (BFT):

- To comply with all terms and conditions (including, but not limited to, any applicable Additional Terms) relating to the Promotions;

- Not to sell or otherwise attempt to transfer any Promotion issued to you to any other person; and

- To use any Promotion solely for its intended purpose.

You acknowledge that any Promotion may have an expiry date, after which you will no longer have the right to use such Promotion. British Fast Track (BFT) may, at any time, withdraw or cancel any Promotion issued to you without your consent.

Gratuities and Tips

British Fast Track (BFT) does not collect any gratuities or tips on behalf of any Driver. You are not obligated to give any gratuity or tip to any Driver, and if you choose to do so, it is entirely at your discretion.

Scope of Services

The Booking Services, the Transportation Services, and the Platform Services are limited to private hire bookings within those areas where British Fast Track (BFT) holds a valid operator's licence issued by the relevant Local Government Authorities for the provision of Transportation Services and Booking Services.

Use of Personal Information

British Fast Track (BFT) will use the personal information you provide to:

- Carry out the Booking Services, the Transportation Services, and the Platform Services.

- Assist with the resolution of any dispute that may arise as part of a private hire booking, including, for the avoidance of doubt, the disclosure of your personal information to any insurance loss adjuster or claims handler in the event of a car accident.

- Fulfil its obligations in relation to the provision of Transportation Services, as an operator under the Private Hire Vehicles (London) Act 1998. Specifically, this includes, but is not limited to, British Fast Track (BFT)'s requirement to provide information to Transport for London or other relevant licensing authorities regarding any private hire bookings made using the British Fast Track (BFT) Platform.

- Comply with any legal obligations to provide information as required under applicable laws or regulations.

- If you have agreed to this as part of your Account, provide you with information about similar products offered by British Fast Track (BFT), although you may opt out of receiving this information at any time by contacting British Fast Track (BFT).

Please refer to the British Fast Track (BFT) privacy policy at www.Britishfasttrack.com regarding the use of your personal data.

British Fast Track (BFT) will only disclose your personal information to other third parties when required or permitted by law.

Airport Pickups

- All airport pickups include a meet-and-greet service. The driver will wait in the arrivals hall with a sign displaying the passenger's name.

- We do not charge for flight delays. For airport pickups, we monitor flight schedules and adjust the pickup time to match the actual landing time, ensuring the driver arrives at the correct time.

Please provide the following details:

- Flight Landing Time: The scheduled landing time of your flight.

- Requested Pickup Time: The number of minutes after landing when you want to be picked up.

Free Waiting Time at Airports:

- Heathrow: 30 minutes

- Gatwick: 30 minutes

- Stansted: 30 minutes

- Luton: 30 minutes

- Southend: 30 minutes

- London City Airport: 30 minutes

- Cruise Ports: 30 minutes

If the passenger does not meet the driver within the free waiting time, it is the responsibility of the passenger or the person who booked to notify the company of any delays. The driver can stay longer if requested, with additional waiting charges of 40p per minute, subject to a minimum fee of £10.00. Failure to inform us within the free waiting period will result in the driver leaving, and the booking will be considered a no-show.

Payments

- Payments must be made in advance using a credit or debit card.

Waiting Time Fees

- For airport and cruise port pickups, the first 30 minutes from the landing or docking time are free. After that, a charge of 40p per minute applies, along with parking fees (minimum £6.00).

- We do not charge extra for flight delays.

- For pickups from homes, hotels, offices, or other venues, a 10-minute free period is provided. After that, a charge of 40p per minute will be added (minimum fee £4.00).

Vehicle

- It is the booker's or passenger's responsibility to ensure that they reserve or book the correct size vehicle based on the guidelines shown on the website. This is to ensure that the vehicle can take the number of passengers and luggage booked for.

- If the passenger has booked a smaller vehicle capacity or provided an incorrect number of passengers and luggage, the driver reserves the right to refuse to carry the passengers. The passenger is liable to pay the full fare to the driver in such a scenario.

- If the ordered vehicle type/size is not available, a larger size vehicle will be allocated. None of our vehicles have wheelchair accessibility. We accept foldable wheelchairs or walkers and dismantlable scooters. These are all considered as additional luggage.

Seasonal Rates

- Prices will increase by 50% on the following dates: December 24th, 25th, 26th, 31st, and January 1st, due to limited driver availability during these periods.

Vehicle damage charges

- In the event of spills, messes, or vomiting inside the vehicle, extra charges will be imposed to cover the necessary cleaning and sanitation efforts.

Car Seats

1st link limited, will provide child seats for peace of mind guarantee, although London private hire vehicles are exempt from the law requiring them. The following rules apply:

- Saloon: No car seat will be provided.

- Executive: No car seat will be provided.

- Luxury: No car seat will be provided.

- Estate: One car seat will be provided free of charge.

- MPV: Two car seats will be provided free of charge.

- Executive MPV: Two car seats will be provided free of charge.

- MPV+: Two car seats will be provided free of charge.

- Executive MPV+ Vehicle: Two car seats will be provided free of charge.

- 8 seater: three car seats will be provided free of charge

- The lead passenger must check, under his/her sole responsibility, that such child restraint devices are suitable for the vehicle and are safely used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device or resulting from its incorrect use.

- If you wish to bring your own child or booster seat and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by us can accommodate the seat.

- We will endeavour to ensure that child seats are provided by our drivers where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for seats booked and not supplied. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.

Acknowledgment of Terms and Conditions for British Fast Track (BFT) Hourly Service

By utilizing the British Fast Track (BFT) hourly service, you hereby acknowledge and agree to the following terms and conditions outlined below. These terms are designed to ensure a seamless and efficient service experience, and your acceptance of them is required for the provision of this service.

- Service Overview:

- British Fast Track offers an hourly service for the convenience of passengers.

- The service is available for a minimum duration of 3 hours and a maximum of 8 hours per day.

- Pickup and Drop-off Location:

- The service must commence and conclude at the same pickup location.

- For travel between different cities, we recommend booking our regular service to avoid additional vehicle return charges.

- Mileage Limits:

- Within London: Passengers may travel up to 10 miles per hour.

- Outside London: Passengers may travel up to 25 miles per hour.

- If the reserved time or mileage is exceeded, additional charges will apply based on the vehicle category.

- Extension of Service Time:

- Passengers must notify British Fast Track in advance if they wish to extend their booking time.

- Extra miles or additional hours will incur additional charges based on the vehicle category.

- Travel exceeding 30 minutes beyond the allocated time will be considered as utilizing an extra hour.

- Cancellation Policy:

- Cancellations must be made at least 24 hours in advance.

- No refund will be provided for cancellations made less than 24 hours before the scheduled time or for cancellations resulting from incorrect information provided by the passenger.

- Parking Charges:

- Parking charges are the responsibility of the passenger and will be added to the final payment at the conclusion of the trip.

- Vehicle Images and Availability:

- The vehicle images displayed on our website are for illustration purposes only.

- While we strive to provide the same vehicle as booked, we cannot guarantee this. However, a vehicle of similar quality and category will be provided.

- Please note that vehicle colours may vary.

- Pricing:

- All prices quoted are inclusive of VAT (if applicable).

- Nighttime Fare Increase:

- A 25% surcharge will be added to the fare for trips between 10:00 PM and 6:00 AM.

- Service Restrictions:

- This service is strictly for passenger transportation and business purposes only.

- Removals of any kind are not permitted under this service.

- If booked for removal purposes, no refund will be provided.

Complaints

If the service you received from our drivers does not meet your expectations, this must be immediately reported to our customer service team and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your booking confirmation and contact us page.

In the event that you wish to report an issue about our online booking process, please address your complaint to info@britishfasttrack.com.

Driver Courtesy and Conduct

Customers are expected to treat drivers with courtesy and respect at all times. Any abusive or inappropriate behaviour will not be tolerated and may result in additional penalties or refusal of service.

British Fast Track (BFT) - Terms and Conditions

1. Transfer of Rights and Obligations

You must obtain written consent from British Fast Track (BFT) to transfer your rights to another party. You may only transfer your rights or obligations under these Terms and Conditions if British Fast Track (BFT) provides written approval.

2. Third-Party Rights

No third party has rights under these Terms and Conditions. This agreement is solely between you and British Fast Track (BFT). No other person shall have the right to enforce any provisions of these Terms and Conditions. Neither you nor British Fast Track (BFT) requires the consent of any third party to terminate or modify this agreement.

3. Severability

Should a court determine that any part of this contract is unlawful, the remainder shall remain in full force and effect. Each clause of these Terms and Conditions operates independently. If any clause is found to be unenforceable by a court or relevant authority, all other clauses shall continue to be effective.

4. Delay in Enforcement

Even if British Fast Track (BFT) delays enforcing these Terms and Conditions, it reserves the right to do so at a later time. A failure by British Fast Track (BFT) to promptly enforce any requirement under these Terms and Conditions, or a delay in taking action against a breach, does not release you from your obligations and does not prevent British Fast Track (BFT) from taking action at a future date.

5. Governing Law and Jurisdiction

These Terms and Conditions are governed by English law. You and British Fast Track (BFT) may bring legal proceedings regarding these Terms and Conditions exclusively in the English courts.

6. Entire Agreement

These Terms and Conditions represent the entire agreement between the parties, superseding all previous agreements, promises, assurances, warranties, representations, and understandings, whether written or oral, related to its subject matter. Each party agrees that it shall have no remedy in respect of any statement, representation, assurance, or warranty not expressly set forth in these Terms and Conditions. Furthermore, each party agrees it shall not have any claim for innocent or negligent misrepresentation based on any statement within these Terms and Conditions.

Driver Terms and Conditions Agreement with British Fast Track (BFT)

Company Information

Why You Should Read These Terms and Conditions

Please read these Terms and Conditions carefully before applying for a British Fast Track (BFT) account and using our services. These Terms and Conditions govern the relationship between you and British Fast Track (BFT) and outline how British Fast Track may modify or terminate the contract.

By applying for a BFT account or using our services, you acknowledge and agree to be bound by these Terms and Conditions.

How to Contact British Fast Track (BFT)

Alternatively, you can reach us by phone at +44 (204) 603 6444.

How British Fast Track (BFT) May Contact You

Driver

means An individual who is licensed to carry out private hire bookings in accordance with the Private Hire Vehicles (London) Act 1998 or the Local Government (Miscellaneous Provisions) Act 1976 (Part II), as applicable, and who holds a valid and operational British Fast Track (BFT) account.

Relationship Between the Driver and British Fast Track (BFT)

Roles and Legal Relationship

British Fast Track (BFT) accepts journey booking requests from and provides private hire transportation services to third parties, including businesses, users of other booking platforms, and individual passengers.

Driver as Independent Contractor

The Driver shall act solely as an independent contractor to fulfil bookings as a driver on behalf of British Fast Track (BFT), exercising discretion in the performance of such services. Nothing in this Agreement shall be construed as creating an employment relationship, worker status, or partnership between the Driver and British Fast Track (BFT).

Non-Control and Acknowledgment of Bookings

British Fast Track (BFT) does not, and shall not, be deemed to direct or control you in your capacity as a driver. In particular, you hereby confirm and acknowledge all bookings made by you.

Driver's Discretion to Use the Service

You, as the driver, shall determine at your discretion when and if you wish to use the service, including whether or not you wish to accept and fulfil a booking offered to you through the British Fast Track (BFT) driver platform.

Freedom to Reject Bookings

You are free to reject any offers to fulfil a booking through the British Fast Track (BFT) driver platform. British Fast Track (BFT) does not control whether you, as the driver, choose to accept or fulfil any given booking.

Independent Business Relationships and Service Provision

As a driver, you are free to enter into agreements for the provision of services and other business relationships, including the provision of passenger transport services, independently from British Fast Track (BFT). British Fast Track (BFT) acknowledges that drivers may use other software services and lawful means to provide services of any kind, including those related to transportation, other than during the relevant times associated with this agreement

Use of British Fast Track (BFT) Platform and Booking Fulfilment

If you choose to make use of the British Fast Track (BFT) platform services and accept a booking, each such booking shall be fulfilled in accordance with these Terms and Conditions, in exchange for the fee, which will be paid in accordance with these Terms. In certain circumstances, you may terminate the contract in respect of a booking by cancelling it in accordance with our standard cancellation process.

Responsibility for Providing Necessary Requirements

You are responsible for providing all the necessary requirements to fulfil the journeys accepted by you. This includes, the relevant licenses, the vehicle, fuel, vehicle charging costs, tolls, insurance coverage, a mobile device with internet access, and any depreciation of the vehicle.

Independent Contractor Agreement with British Fast Track (BFT)

Your engagement with British Fast Track [BFT] will be on the basis of self-employment and as an independent contractor.

You shall be fully responsible for all obligations arising from this arrangement, and you agree to indemnify and hold harmless British Fast Track [BFT] from any and all claims, liabilities, damages, costs, or expenses arising from or in connection with your actions, conduct, or performance under this engagement.

Indemnity for Tax, Contributions, and Claims

Any income tax, national security contribution, assessment, or claim arising from or made in connection with any relevant booking, where the recovery is not prohibited by law, shall be your sole responsibility. You shall further indemnify and hold harmless British Fast Track [BFT] against all reasonable costs, expenses, penalties, fines, or interest incurred or payable by British Fast Track [BFT] in connection with or as a consequence of any such liability, deduction, contribution, assessment, or claim.

Indemnity for Employment-Related and Worker Status Claims

Any liability arising from any employment-related claim or any claim based on worker status (including reasonable costs and expenses) brought by you against British Fast Track [BFT], arising out of or in connection with the provision of the British Fast Track [BFT] platform services, shall be your sole responsibility. You shall indemnify and hold harmless British Fast Track [BFT] from any and all such claims, liabilities, costs, expenses, or damages, including any legal fees incurred by British Fast Track [BFT] in relation to such claims.

Account Registration with British Fast Track [BFT]

Account Registration and Maintenance

To access the services, you must successfully register and maintain a British Fast Track [BFT] account. In order to register for and maintain such an account, you must comply with all applicable requirements and ensure that the account remains active and in good standing.

Eligibility Requirements

You must be at least 21 years of age.

You must hold a full DVLA Northern Ireland driving licence that has been valid for a minimum of three years.

You must have the legal right to live and work in the United Kingdom.

You must possess a valid private hire driver licence issued by Transport for London (TfL).

You must own a vehicle that holds an appropriate private hire vehicle licence issued by Transport for London (TfL).

You must have valid private hire insurance in your name.

Your vehicle must have a valid MOT certificate, issued within the last six months.

If the private hire vehicle is owned by another individual or a company, you must provide a written permission letter from the owner authorising you to use the vehicle for private hire purposes.

Account Registration (Identification Information)

Registration for an account may be carried out through the British Fast Track [BFT] driver platform and requires you to provide the following, along with the identification information:

- Full name

- Date of birth

- Residential address

- Telephone number

- Email address

- Copy of your passport (in clear format or PDF)

- A bank statement dated within the past three months

- Your Private Hire Driver Licence issued by Transport for London (TfL)

- A full DVLA Northern Ireland or EEA driving licence that is at least three years old

- Appropriate documentation confirming your right to live and work in the UK

- Valid private hire insurance in your name

- A valid MOT certificate for your vehicle, issued within the last six months

- If the private hire vehicle is owned by another individual or company, a written permission letter from the owner

- Any other information that British Fast Track (BFT) may require from time to time

Accurate and up-to-date information relating to the vehicle to be used in connection with any booking, including details of any applicable private hire vehicle licence and all requisite documentation, shall be provided to British Fast Track (BFT) to its reasonable satisfaction. This shall include confirmation that the vehicle is properly and adequately insured, along with any other information that you may from time to time require to provide to British Fast Track (BFT) in relation to the vehicle and its operation.

Account Approval and Documentation Submission

Upon the creation of your British Fast Track (BFT) account, and prior to utilizing any services, you shall be required to obtain approval from British Fast Track (BFT). In certain circumstances, you may be required to attend a British Fast Track (BFT) office and arrange an appointment with a BFT agent for the submission of your original identification documents for BFT approval. By accepting these terms and conditions, you hereby represent and warrant to British Fast Track (BFT) that your identification information is accurate, complete, and up to date. Furthermore, you undertake to provide updated versions of the requisite documents, as specified in the relevant section, upon request by British Fast Track (BFT).

Acknowledgment and Binding Agreement for Use of the British Fast Track (BFT) Driver Platform

By completing the registration process for an account as set forth above, you hereby acknowledge and agree to be bound by these terms and conditions. You further agree to remain bound by these terms for as long as you continue to use the British Fast Track (BFT) driver platform and in relation to any booking you elect to accept through the British Fast Track (BFT) driver platform.

Obligations for Maintaining Your British Fast Track (BFT) Account By continuing to access the British Fast Track (BFT) driver services, you hereby agree to be bound by these terms and conditions.

You shall ensure that all information provided to British Fast Track (BFT) remains accurate and up to date, including, but not limited to, your identification information, the details of the private hire licence issued to you by the relevant licensing authority, and your contact email address and telephone number (You hereby indemnify and hold British Fast Track (BFT) harmless from any loss or damage incurred as a result of your failure to comply with the aforementioned obligation)

You shall maintain the confidentiality of all username and password information related to your account.

You shall not permit any other person to access your account or to make any private hire bookings using your account. You shall be fully responsible for any unauthorized use of your account by third parties.( You hereby indemnify British Fast Track (BFT) against any loss or damage incurred by British Fast Track (BFT) as a result of such unauthorized use).

You shall not assign or otherwise transfer your account to any third party.

You are permitted to maintain only one account.

You shall comply with all applicable laws and regulations while using the British Fast Track (BFT) driver platform, and shall not cause any nuisance, damage, disruption, or other loss or harm to any party or road users. (including, but not limited to, any individual to whom you provide transportation services in your capacity as an independent contractor)

Unauthorized Access to Account

British Fast Track (BFT) reserves the right to disable any user identification code or password, whether chosen by you or allocated by British Fast Track (BFT), at any time, if, in British Fast Track (BFT)'s reasonable opinion, you have failed to comply with any of the provisions of these terms and conditions. If you become aware or suspect that anyone other than yourself has knowledge of your user identification code or password, you must immediately notify British Fast Track (BFT).

Execution of a Journey with British Fast Track (BFT)

Provided that you are duly registered and your account is maintained in good standing, British Fast Track (BFT) may, through the BFT driver platform, transmit a booking request to you on a non-exclusive basis, which you may, at your sole discretion, elect to accept or decline.

Upon your acceptance of such a request through the British Fast Track (BFT) platform.

British Fast Track (BFT) shall disclose such personal information of yours to the relevant user as BFT deems necessary in connection with the booking, including but not limited to your first name, geographical location, photograph, contact information, and the make, model, registration number, and colour of your vehicle.

You shall be obligated to proceed to the designated pick-up location for the relevant booking without delay or at the scheduled time for pre-arranged bookings and transport the user to the specified drop-off location without any deviations, interruptions, or unauthorized intermediate stops.( Unless expressly authorized by the relevant user).

You shall not permit any other person to enter or remain in the vehicle during the execution of the private hire booking unless expressly authorized by the relevant user.

Cancellation of Bookings and Termination of Services

If you elect to accept a booking, you are contractually obliged to complete the journey in accordance with the terms and conditions set forth in the preceding clause. Notwithstanding the foregoing, British Fast Track (BFT) acknowledges that, in exceptional circumstances, drivers may find it necessary to cancel a booking. In such cases, you may notify British Fast Track (BFT) of your intent to cancel the booking via the BFT driver platform, provided that such cancellation occurs no less than 6 hours prior to the scheduled pick-up time.

It is expressly acknowledged that cancellations of bookings in this manner may adversely affect the relationship between drivers and users seeking to make bookings through the BFT client and driver platforms. Accordingly, you acknowledge and agree that, in the event of repeated cancellations by you, British Fast Track (BFT) may, at its sole discretion and where deemed reasonable, terminate or suspend any services it provides to you.

Confirmation and Warranties of Acceptance of Terms and Conditions by Driver

By continuing to use the British Fast Track (BFT) driver platform, and specifically through the act of accepting a booking on the British Fast Track (BFT) platform, you confirm and warrant to British Fast Track (BFT) that you fully acknowledge and agree to the terms and conditions set forth.

Whilst using the British Fast Track (BFT) driver platform, you shall at all times ensure that your vehicle is in a safe and roadworthy condition and that you will comply with all applicable legal and statutory requirements concerning your vehicle.
You shall at all times maintain a valid insurance policy in accordance with applicable legal requirements. (You shall at all times maintain a valid insurance policy covering industry-standard levels of coverage, which complies with all legal requirements, including those set forth under the Road Traffic Act 1998)
You shall notify British Fast Track (BFT) of any event giving rise to an insurance claim within 15 days of the occurrence of such event. You hereby consent to British Fast Track (BFT) providing, without your prior consent, details of your insurance policy and your contact information to any user, where British Fast Track (BFT) deems it necessary to do so in relation to any accident or other incident occurring as part of a booking.

Obligations of the Driver

You shall carry out all services with a high standard of skill and care, and in a professional and courteous manner.

You shall maintain any necessary training and qualifications required to perform services to a high standard of skill and care.

You shall comply with any legal requirements pertaining to the use of mobile phones while driving, as well as the terms and conditions of any license granted to you by the relevant licensing authority.

Background checks

You hereby agree and acknowledge that, in order to use the British Fast Track (BFT) driver platform, you may be subject to background checks and driving record checks conducted by or on behalf of British Fast Track (BFT) from time to time.

Payment and Fees Terms

British Fast Track (BFT) shall remit the total aggregate booking price for jobs completed by the service provider, deducting applicable commission and service charges, via bank transfer to the bank account designated by the service provider at the time of account registration. Payments shall be disbursed on a weekly basis, at the end of the week in which the respective bookings are completed.

You acknowledge and agree that booking requests sent to you through the British Fast Track (BFT) platform shall be assigned at a fixed price. Furthermore, you acknowledge and agree that all jobs allocated to drivers shall be compensated at this fixed price, with the applicable service charge and a 20% commission already deducted from the total amount payable.

You shall, at all times, be solely responsible for ensuring that British Fast Track (BFT) has accurate and up-to-date banking details. British Fast Track (BFT) shall not be held liable in any manner for any failed or incomplete transactions resulting from inaccurate or outdated banking details provided by you.

In any instance where the passenger making a booking has elected to pay by cash to the driver, you are hereby expressly appointed as the agent of British Fast Track (BFT) for the purpose of collecting payment. You are required to remit to British Fast Track (BFT) the BFT fee and any applicable VAT due for that booking within two weeks of the booking's completion, via bank transfer to the bank account that British Fast Track (BFT) may notify you of from time to time. However, to the extent that British Fast Track (BFT) has an obligation to pay you fees for other bookings, British Fast Track (BFT) may, at its discretion, deduct from those payments any outstanding BFT fees due in respect of cash bookings.

Gratuities and Tips Policy

British Fast Track (BFT) shall not collect any gratuities or tips on behalf of any driver, nor do the British Fast Track (BFT) client and driver platforms permit the collection of gratuities or tips on behalf of drivers. You hereby confirm and undertake to British Fast Track (BFT) that, if requested by any user, you will clarify that gratuities are entirely optional and at the discretion of the user, and that British Fast Track (BFT) does not collect any gratuities on your behalf.

Payment of Commission Fee and Service Charge

The British Fast Track (BFT) commission fee and service charge are payable for each booking that you elect to accept through the British Fast Track (BFT) driver platform. The amount of such fees will be notified to you by British Fast Track (BFT) via email from time to time. The British Fast Track (BFT) fee notified to you shall be inclusive of any applicable VAT or other applicable sales taxes.
The service charge is dependent on the booking fare and may vary based on time limitations and duration. You hereby acknowledge and agree to this.

Deduction of Fees

You hereby expressly authorize British Fast Track (BFT) to deduct any fees owed to British Fast Track (BFT) from any payments otherwise due to you in relation to any bookings accepted by you through the British Fast Track (BFT) platform.

Access to British Fast Track (BFT) Driver Platform

British Fast Track (BFT) provides drivers with access to a mobile phone application and website through which drivers can access British Fast Track (BFT) services. Access to and use of the British Fast Track (BFT) driver platform requires the creation of an account.
Subject to these terms, British Fast Track (BFT) grants you a limited, non-exclusive, non-transferable, revocable right to:

• Download, access, and use the British Fast Track (BFT) app on a portable electronic device, solely for the purpose of utilizing the British Fast Track (BFT) services.
• Access and use any content, information, and related materials that may be made available to you by British Fast Track (BFT).
• Access and use any content, information, and related materials that may be made available to you by British Fast Track (BFT).
• Not to copy the British Fast Track (BFT) driver platform in any manner.
• Not to make any alterations or modifications to the whole or any part of the British Fast Track (BFT) driver platform.
• Not to permit the British Fast Track (BFT) driver platform, or any part thereof, to be combined with or incorporated into any other programs.
• Not to disassemble, decompile, reverse-engineer, modify, adapt, or create derivative works based on the whole or any part of the British Fast Track (BFT) driver platform, nor to attempt to do so.
• You have no right to access the British Fast Track (BFT) driver platform in its source code form.
• British Fast Track (BFT) reserves the right to terminate this license at any time without your consent.
• You acknowledge that all intellectual property rights in the British Fast Track (BFT) driver platform, anywhere in the world, belong to British Fast Track (BFT). The rights to the British Fast Track (BFT) driver platform are licensed to you, and you have no rights to the British Fast Track (BFT) driver platform other than the right to use it in accordance with the terms of the license.

Content Standards for Submissions on the British Fast Track (BFT) Driver Platform

The following content standards are applicable to all submissions made via the British Fast Track (BFT) driver platform. Drivers may, from time to time, be asked to provide reviews regarding users with whom they have completed bookings. It is mandatory to comply with both the intent and the precise requirements of the standards outlined below. These standards apply to every element of any contribution, as well as to the contribution in its entirety.

▪ Ensure accuracy and authenticity in all statements.
▪ Comply with applicable laws in the UK.
▪ Do not promote or incite violence in any form.
▪ Avoid promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
▪ Respect intellectual property rights, including copyrights, database rights, and trademarks, and avoid infringing upon any third party's intellectual property.
▪ Avoid making misleading or deceptive statements that could mislead any individual.
▪ You must not breach any legal duties owed to third parties, including contractual obligations or duties of confidence.
▪ Do not promote or advocate for any illegal activity.
▪ Avoid content that is threatening, abusive, or infringes upon another’s privacy, causing annoyance, inconvenience, or undue anxiety.
▪ Ensure that content does not harass, upset, embarrass, alarm, or annoy others
▪ Avoid giving the impression that content originates from British Fast Track (BFT) if it does not.
▪ Do not advocate, promote, or assist in any unlawful act, including copyright infringement or computer misuse.

Content Standards and British Fast Track (BFT) Discretion

British Fast Track (BFT), acting in its sole discretion, may determine whether any of the content standards applying to contributions have been breached. If British Fast Track (BFT) determines that such standards have been breached, it may immediately and without notice remove or amend any such breach. However, British Fast Track (BFT) shall not be obliged to actively review or monitor any contributions.

User-Generated Content Disclaimer

The British Fast Track (BFT) client and driver platforms may contain information and materials uploaded by other users, including but not limited to content shared on bulletin boards and chat rooms. British Fast Track (BFT) does not guarantee that such information and materials are up to date, accurate, or correct. Furthermore, British Fast Track (BFT) makes no warranty regarding the ownership of intellectual property rights in any information or materials uploaded by users of the client or driver platform. title The views expressed by other users on our platform do not represent the views or values of British Fast Track (BFT). If you wish to raise a complaint regarding information or materials uploaded by other users, please contact British Fast Track (BFT) via the provided email address or phone number.

Content Upload and Communication Standards Compliance

Whenever you utilize a feature that enables you to upload content to the British Fast Track (BFT) driver platform or to communicate with other users of the British Fast Track (BFT) platform, you must adhere to the content standards outlined above.

You hereby warrant to British Fast Track (BFT) that any contribution you make will comply with the specified standards. You shall be liable to British Fast Track (BFT) for any breach of this warranty and shall indemnify and hold the company harmless from any claims, losses, damages, or expenses arising from such breach. This means that you will be responsible for any loss or damage suffered by British Fast Track (BFT) as a result of British Fast Track's (BFT's) failure to adhere to the warranty.

Any content you upload will be considered non-confidential and non-proprietary. You retain all ownership rights in your content; however, you hereby grant British Fast Track (BFT) and other users of the British Fast Track (BFT) client and driver platforms a limited license to use, store, copy, distribute, and make that content available to third parties. The rights you grant to British Fast Track (BFT) .

Disclaimer of Security and Virus-Free Guarantee

British Fast Track (BFT) makes no representations or warranties that the British Fast Track (BFT) driver platform will be secure or free from bugs, errors, or viruses.
You are responsible for configuring your mobile phone, tablet, computer, or any other information technology device that you use to access the British Fast Track (BFT) driver platform. It is your responsibility to use your own virus protection software.

Prohibition of Misuse and Unauthorized Access to the British Fast Track (BFT) Driver Platform

You must not misuse the British Fast Track (BFT) driver platform by intentionally introducing viruses, trojans, worms, logic bombs, or any other malicious or technologically harmful materials. You must not attempt to gain unauthorized access to the British Fast Track (BFT) driver platform, the server hosting the British Fast Track (BFT) driver platform, or any server, computer, or database connected to the British Fast Track (BFT) driver platform. You must not engage in denial-of-service or distributed denial-of-service attacks against the British Fast Track (BFT) driver platform. Any violation of this provision will constitute a criminal offence under the Computer Misuse Act 1990. British Fast Track (BFT) shall report any such breach to the relevant law enforcement authorities and shall co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the British Fast Track (BFT) driver platform shall be immediately revoked.

Amendments to These Terms and Conditions

Each time you use the British Fast Track (BFT) Services or the British Fast Track (BFT) Driver Platform, and in relation to any Booking you choose to accept through the British Fast Track (BFT) Driver Platform, the Terms and Conditions in effect at the time of such use and/or acceptance shall govern the contract between you and British Fast Track (BFT). Please refer to the date of these Terms and Conditions provided at the beginning of this document. British Fast Track (BFT) reserves the right to amend these Terms and Conditions from time to time. In the event of any amendments, British Fast Track (BFT) will notify you of the changes via the British Fast Track (BFT) Driver Platform. By continuing to use the British Fast Track (BFT) Driver Platform following such notification, you will be deemed to have accepted the changes, and the amended Terms and Conditions shall apply to both the British Fast Track (BFT) Services and your ongoing use of the British Fast Track (BFT) Driver Platform. Should you not accept the changes, you must immediately cease using the British Fast Track (BFT) Services and the British Fast Track (BFT) Driver Platform.

Termination of the Services

British Fast Track (BFT) expressly reserves the right to terminate your access to the British Fast Track (BFT) Services and the British Fast Track (BFT) Driver Platform without notice if:

• You are in breach of any of these Terms and Conditions; or
• British Fast Track (BFT) otherwise determines, at its sole discretion, that it is advisable or necessary to do so.

You may cease using the Services and the British Fast Track (BFT) Driver Platform at any time and are not obligated to continue using the Services or the British Fast Track (BFT) Driver Platform.

Independent Contractor Agreement with British Fast Track (BFT): Terms and Compliance Acknowledgment

As an independent contractor engaged with British Fast Track (BFT), by processing BFT bookings, you expressly acknowledge and agree to maintain the highest standards of respect and professionalism in all interactions with BFT users and clients. Additionally, you hereby agree to comply with both the aforementioned and the following terms and conditions as prescribed by British Fast Track (BFT).

Dress Code

Drivers are required to wear formal attire while driving passengers.

PCO Badge Requirement

Drivers must wear their PCO badge at all times while providing service.

Child Car Seat Responsibility

It is the driver's responsibility to provide a child car seat if requested by the passenger.

Punctuality

Drivers must ensure they arrive on time for pickups. If a driver is more than 10 minutes late, 20% of the fare will be deducted and refunded to the passenger as compensation. The remaining 80% will be charged to the passenger.

Passenger Notification

Drivers must inform passengers upon arriving at the pickup point.

Communication with Passengers

As per TFL legislation, drivers should only contact passengers regarding the journey.

Confidentiality

Drivers must not share any personal information of passengers, as it is unlawful.

Flight Monitoring

For pre-booked airport trips, drivers are responsible for monitoring flight arrival information.

Meet and Greet

For airport and cruise pickups, drivers are expected to greet passengers with a name board.

Compensation for Cancelled Trips

If a trip is cancelled without fault on the part of the driver, compensation will be as follows:

➢ 40% of the fare for Greater London trips
➢ 50% of the fare for airport trips
➢ 60% of the fare for cruise trips

Document Responsibility

Drivers must ensure that all required documents are kept up to date at all times.

Trip Requirements

British Fast Track reserves the right to terminate a driver’s portal access if they fail to complete a minimum of 5 trips within a 30-day period.

Compliance with Legislation

All drivers must comply with British Fast Track’s and the government’s regulations and policies at all times.

Passenger-Requested Route Changes

Drivers must immediately inform British Fast Track if a passenger requests any changes to the destination during the journey. British Fast Track will not be held responsible for any journeys that are not properly communicated.

Compliance with British Law and the Equality Act 2010

Drivers are required to refrain from engaging in any discussions regarding religion, politics, gender, ethnicity, nationality, culture, or physical appearance with passengers, in full compliance with British law. This is in accordance with the provisions outlined in the Equality Act 2010, which is designed to protect individuals from discrimination based on specific protected characteristics. The Act further addresses issues of harassment and victimisation, ensuring that individuals are not subjected to unfair treatment or hostility.

• Age
• Disability
• Gender Reassignment
• Marriage or Civil Partnership (applicable in employment only)
• Pregnancy and Maternity
• Race
• Religion or Belief
• Sex
• Sexual Orientation

The Equality Act 2010 provides legal protections against discrimination, ensuring that individuals are treated fairly and without prejudice across various sectors, including employment, education, and public services. By adhering to these standards, individuals and service providers contribute to creating an inclusive environment that upholds the principles of equality and respect for all.

Cancellation During a Journey

If a journey is cancelled after it has commenced, drivers must contact British Fast Track immediately. If the reason for the cancellation is deemed valid, drivers will be compensated only for the distance covered up to the point of cancellation.

Waiting Time for Airport and Cruise Pickups

Drivers should allow a 30-minute pre-waiting period from the flight landing or the requested pickup time. Paid waiting time will apply if the passenger arrives more than 30 minutes late. Drivers must notify British Fast Track of any delays in arrival

No Show at Airport or Cruise Terminal

For airport or cruise terminal trips, if the passenger has not arrived within 1 hour of the requested time, drivers must inform British Fast Track.

App Compliance

Drivers are obligated to comply with all requirements set forth by British Fast Track (BFT) on the British Fast Track (BFT) driver platform.

App Compliance

Drivers are obligated to comply with all requirements set forth by British Fast Track (BFT) on the British Fast Track (BFT) driver platform.

Information Sharing

British Fast Track reserves the right to share driver details with Transport for London (TFL) and government institutions, if required.

Fare and Commission

All jobs assigned to drivers are compensated at a fixed price, with the service charge and a 20% commission already deducted from the total amount.

Parking Charge

All parking charges are included at a fixed price, excluding the congestion charge. The congestion charge will be added to your account if the trip is initiated or completed during congestion hours within the congestion zone. [congestion charge £5 per trip]

Hourly Service Basis

The service is based on hours, not miles.

Payment Schedule

Weekly payments are calculated from Monday to Sunday, with payments being made on the following Wednesday

Guide or service dogs

As you are aware, it is a legal obligation throughout the UK for all drivers to accommodate passengers who have guide or service dogs. Drivers are not permitted to refuse a job on these grounds (The Equality Act 2010 protects disabled people and their guide and assistance dogs from discrimination. It requires businesses to make reasonable adjustments to allow access to these animals in public places)

Ex offenders

For the safety and security of the passengers and the reputation of our company we not employ ex-offenders.

Vehicle Safety

As a professional driver, you are responsible for inspecting your vehicle to ensure it is safe and legally compliant for driving.

License Suspension or Revocation Notification Requirement

If your license is suspended or revoked by TfL, the police, or the DVLA, you are required to inform British Fast Track immediately.

OTHER IMPORTANT TERMS

British Fast Track (BFT) reserves the right to transfer its rights and obligations under these Terms and Conditions to another organisation without your consent. British Fast Track (BFT) will notify you of such a transfer through the British Fast Track (BFT) Driver Platform.

You are required to obtain the consent of British Fast Track (BFT) in order to transfer your rights to another party. You may only transfer your rights or obligations under these Terms to another individual if British Fast Track (BFT) provides written consent for the transfer.

No third party shall have any rights under these Terms and Conditions. These Terms and Conditions are exclusively between you and British Fast Track (BFT), and no other party shall have the right to enforce any of the provisions contained herein. Neither you nor British Fast Track (BFT) shall be required to obtain the consent of any third party in order to terminate the contract or amend these Terms.

If any part of this contract is found to be illegal or unenforceable by a court, the remaining provisions will continue to be in full force and effect. Each clause of these Terms and Conditions operates independently. If any court or relevant authority finds any provision to be unlawful, the remaining provisions will remain fully enforceable.

Even if British Fast Track (BFT) delays in enforcing these Terms and Conditions, it retains the right to enforce them at a later time. A failure by British Fast Track (BFT) to immediately insist on the performance of any obligation under these Terms and Conditions, or any delay in taking action against you for breaching these Terms and Conditions, shall not be construed as a waiver of your obligation to comply, nor shall it prevent British Fast Track (BFT) from taking action against you at a later date.

These Terms and Conditions are governed by and construed in accordance with English law, and both British Fast Track (BFT) and you may initiate legal proceedings in relation to the subject matter of these Terms and Conditions in the courts of England.

Entire Agreement. These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements, promises, assurances, warranties, representations, and understandings, whether written or oral, related to the subject matter hereof. Each party agrees that it shall have no remedy or recourse in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not expressly included in these Terms and Conditions. Each party further agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement contained in these Terms and Conditions.

You hereby agree to comply with and undertake that you will not represent yourself as being associated with British Fast Track [BFT], except in relation to the provision of transportation services for bookings that you have chosen to accept and fulfil in accordance with these terms.

Terms and Conditions for Gallery

Company Information

1st Link Ltd (trading as British Fast Track) is a company registered in England (company registration number: 10830122) and licensed by Transport for London. The taxi and private hire operator number is 00010233. The registered and contact office address is Think Tank 2, Regus, Vision 25, Innova Business Park, Electric Avenue, London, EN37GD.

Customer Image Submission Policy

We offer customers the opportunity to share their travel experiences by submitting photographs of destinations or memorable moments during their journey. By participating, customers agree to the following terms:

Image Submission

Customers may submit images by emailing them to our official contact address during or after their journey: gallery@britishfasttrack.com

Content Restrictions

Images must not be affiliated with any individual or entity.

Any copyrighted images will not be acknowledged or displayed.

Only images that do not depict faces or identifiable individuals and primarily feature landscapes, natural scenes, or locations will be considered for publication.

Content Review

All submitted images will undergo a review process to ensure compliance with applicable privacy laws, social regulations, and safety standards.

We reserve the right to reject any content that violates these criteria.

Respect for individual privacy and applicable laws.

Adherence to social regulations and safety standards.

Upholding the honour and dignity of the country, promoting a positive image in line with our goal of enhancing national tourism.

Approval and Display

Upon approval, the submitted images will be featured on our website.

By submitting, customers grant us permission to display their photos publicly.

We do not guarantee that all submissions will be published.

Privacy and Safety Considerations

We are committed to protecting individual privacy and adhering to safety regulations.

Customers must ensure that no sensitive personal information or imagery of individuals is shared without their consent.

Purpose and Ethics

This feature is introduced to support the development of our country's tourism.

All images submitted should reflect our nation's honour, beauty, and cultural significance.

By submitting images, customers acknowledge and accept these terms, helping us create a vibrant and engaging platform for sharing travel experiences.

Terms and Conditions for Offers

10% Discount

You will receive a 10% discount once the invitee successfully completes their first journey using your invite code.

The 10% discount credits will only be issued after the invitee completes their first journey.

You will receive a 10% discount code via email once the invited person completes their first journey.

The 10% discount will only be applied if you use the discount code during the booking process with British Fast Track.

If you receive multiple discount codes by inviting several friends, only one discount code can be used at a time.

The free journey code/voucher will be valid for online reservations made using the same email address.

25% Discount

You will receive your 25% discount voucher via email once you complete your 25th journey with British Fast Track.

Free Journey

You will receive a free journey code via email once you complete your 50th journey with British Fast Track.

Terms and conditions for 25% discount and free journey

The free journey code or 25% discount is valid for a single journey only and cannot be used for return trips or multi-leg journeys.

The free journey code or 25% discount is only applicable to online reservations made using the same email address.

Each free journey code is valid for one journey only.

The free journey code or 25% discount can be used at any time of the day.

Additional Terms

This offer applies only to the following vehicle types: Saloon, Estate, Executive, MPV, Executive MPV+, and 8-seater.

If the cost of the free loyalty journey exceeds £50.00, the passenger will need to pay the difference (i.e., the total journey cost minus £50.00).

If the cost of the 25% discounted journey exceeds £100.00, the passenger will need to pay the difference (i.e., the total journey cost minus £100.00).

This discount is not applicable to hourly service bookings.

Terms and Conditions for Hourly Service

Company Information

1st Link Ltd (trading as British Fast Track) is a company registered in England (company registration number: 10830122) and licensed by Transport for London.

The taxi and private hire operator number is 00010233.

Registered office address: Think Tank 2, Regus, Vision 25, Innova Business Park, Electric Avenue, London, EN37GD.

Service Overview

Hourly service is available for a minimum duration of 3 hours and a maximum of 8 hours per day.

Pickup and Drop-off Location

The service must commence and conclude at the same pickup location.

For travel between different cities, we recommend booking our regular service to avoid additional vehicle return charges.

Mileage Limits

Within London: Passengers may travel up to 10 miles per hour.

Outside London: Passengers may travel up to 25 miles per hour.

Exceeding reserved time or mileage will result in additional charges based on vehicle category.

Extension of Service Time

Passengers must notify British Fast Track in advance to extend booking time.

Extra miles or hours will incur additional charges based on vehicle category.

Travel exceeding 30 minutes beyond allocated time will be considered as an extra hour.

Cancellation Policy

Cancellations must be made at least 24 hours in advance.

No refund for cancellations made less than 24 hours before scheduled time or due to incorrect passenger information.

Parking Charges

Parking charges are the passenger's responsibility and will be added to final payment.

Vehicle Images and Availability

Vehicle images on website are for illustration only - same vehicle not guaranteed.

Vehicle of similar quality and category will be provided (colors may vary).

Pricing

All prices quoted are inclusive of VAT (if applicable).

Nighttime Fare Increase

25% surcharge added for trips between 10:00 PM and 6:00 AM.

Service Restrictions

Service is for passenger transportation and business purposes only - no removals permitted.

If booked for removal purposes, no refund will be provided.

Customer Privacy Notice & Call Terms

Company Information

British Fast Track (A Trading Name of 1st Link Limited)

Industry: Private Hire / Travel Services

Location: United Kingdom

Regulation: UK GDPR Compliant

Call Recording

All calls to and from British Fast Track are recorded for:

Staff training and quality control
Booking verification and service accuracy
Compliance with applicable laws and regulations

You will be notified at the start of the call. If you do not wish to be recorded, please inform the call handler immediately.

What Data We Collect

When you contact us, we may collect:

Full name
Contact number and/or email address
Pickup and drop-off locations
Date and time of journey
Any special requests (e.g., accessibility needs)
Payment information (if applicable)

How We Use Your Data

We only use your data to:

Confirm and manage your bookings
Contact you regarding your journey
Assign a suitable driver or vehicle
Comply with legal and regulatory obligations

We do not use your information for marketing purposes unless we have your explicit consent.

Sharing Your Data

We may share necessary booking details with:

Licensed private hire drivers
Trusted subcontracted transport providers
Regulatory or legal authorities, if required by law

All partners are required to handle your data securely and lawfully.

GDPR & Your Rights (UK)

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal limits)
Object to or restrict certain types of data processing

Consent

By continuing the call or confirming a booking, you agree to the terms of this privacy notice.

Usage

This notice can be used for:

Website privacy policy
On-hold phone message
Agent call script (first-time disclosure)
Booking confirmation email or SMS (with link to full T&Cs)

Airport Transfers

London Transfers

Cruise Transfers

Policies & Support

Contact Info